Customers rely on Qualigraf with sensitive information. That comes with responsibility. On this page, we explain how we ensure the quality, security, and continuity of our services.
Our quality team continuously works on improving and maintaining all aspects of our services. Quality, security, and continuity are at the heart of everything we do. We are committed to providing a reliable service at all times.
Security is, of course, a key priority. Your data must be stored securely while remaining easily accessible to your organization whenever you need it. Ensuring continuous access to your data and our services is therefore a key part of our commitment.
Qualigraf is ISO 9001 certified. This means that our processes for development, management, and service delivery are demonstrably well-organised and continuously improved. For our customers, this provides predictability in terms of quality and planning, clear agreements on ways of working and documentation, and a consistent approach to managing changes, incidents, and feedback.
In short: you can rely on consistent support, even when pressure increases around decision-making and publication.
Customers store sensitive, and sometimes highly sensitive, information in Qualigraf. That is why information security is of critical importance. Our ISO 27001 certification demonstrates that we have the appropriate information security measures in place. Compliance is independently verified through regular audits.
Cyber Essentials certification reflects our commitment to keeping our systems, data, and customers secure. It confirms that we have implemented essential cybersecurity controls to protect against common cyber threats, giving our customers added confidence in the way we work.
We are committed to delivering high-quality services. If you are not satisfied with any aspect of our service, we have a professional complaints procedure in place to ensure your concerns are handled promptly and carefully.
You can report a complaint via this page. We hope, of course, that you will never need to submit one.
